The Union Ministry of Civil Aviation has issued a directive urging airlines and operators to prioritise passenger welfare in the wake of an increase in flight cancellations and delays, particularly attributed to fog and operational-related challenges.
As the new year witnesses a surge in air travel, with families embarking on holiday journeys, the ministry has become aware of a growing number of complaints regarding flight disruptions. These complaints include instances of both delays and cancellations, prompting the ministry to address the concerns of affected passengers.
Aviation ministry cracks down on airlines
Aviation Minister Jyotiraditya Scindia convened a meeting with senior officials and airline representatives, stressing the need for strict adherence to Civil Aviation Requirements (CAR) regarding flight cancellations, delays, and refund policies. This move comes in the wake of December’s issuance of government guidelines outlining compensation for air passengers affected by flight disruptions.
Flight cancelled or delayed?
In the event of a flight cancellation, airlines are mandated to either provide an alternative flight or compensate passengers in addition to offering a full refund of air tickets. Passengers awaiting an alternate flight are also entitled to meals and refreshments.
Similarly, in cases of flight delays, airlines must provide meals, refreshments, an alternate flight, a full refund, or even hotel accommodation (including transfers), depending on the extent of the delay.
However, airlines shall not be obliged to compensate in cases where the cancellation and delay are caused by a force majeure event–extraordinary circumstances beyond the control of the airline.
To inform passengers of their rights and the facilities available during flight disruptions, the ministry has made the Passenger Charter publicly accessible. The charter is published on the ministry’s website, DGCA website, and the respective websites of individual airlines.
